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FAQs

 

How do I pay?

You can pay for your purchases online by PayPal or using most major Credit or Debit Cards through the PayPal gateway including Visa / Delta / Electron / MasterCard / Eurocard / PayPal Top Up Card / Maestro / Solo / American Express.

We also accept Personal Cheques (with a valid Cheque guarantee card), Money Orders, Bank Transfers, Cashier's Cheques, Postal Orders, only on request.

 

Are my details secure?

Shopping at Rocketstools.co.uk is as secure as shopping in any store. Your User Name and Password will be encrypted to help keep them secure. Please note that in the interest of security Rocketstools will never ask for your full username or password or Credit Card details via email.

 

When will my order be delivered?

Each order processed is created specifically for each customer in keeping with the bespoke nature of our products. We offer many designs with personal features such as colours, numbers, lettering, which make your orders highly personalized, some designs we may keep in stock.

We aim to have orders completed approximately 14 days after receiving full payment, if in the event we can't meet our deadlines you will be informed and appropriate arrangements will be discussed. However all Birthday themed products are given greater priority.

Customers will be contacted on completion of order to arrange delivery, we use a 48hour Courier service.

 

Do I have to sign for my delivery?

Deliveries will require someone to be present to accept and sign for the product. This is simply to ensure the goods are delivered and received correctly. If you cannot be there to sign on the delivery date, please provide special delivery instructions during the checkout process or when contacted on completion of the order. The courier driver can leave the item(s) with a neighbour or in some other safe place by prior arrangement.

 

Other enquiries?

If you have any enquiries that are not answered above then please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or through our contact form on the website or call us on  01797 369074.

office hours are mon-fri (9.00am-5.00pm) 

 


 

 

 

 

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